Terms and Conditions

Welcome to Casina. This page details the terms and conditions that govern the relationship between the player and the platform. By creating an account and using any of the services offered, you are confirming that you have read, understood, and agreed to be bound by this legal agreement. It is important to review these terms carefully to understand the rules of play, obligations, and rights.

General Scope and Agreement

These terms and conditions constitute a binding contract between the user and Casina, operated by 130Group N.V. The platform operates under an active Curaçao Gaming Authority licence (OGL/2024/129/0131), ensuring all operations adhere to regulatory standards. These rules apply to all games, promotions, and transactions conducted on the platform. Casina reserves the right to amend these terms as needed, and players will be notified of any material changes.

Account Registration and Verification

To play for real money, all individuals must register an account. The key requirements for registration are:

Age Requirement: All players must be at least 18 years of age or the legal age for gambling in their jurisdiction.
Accurate Information: During registration, it is required to provide valid and truthful information, including email, username, and country of residence.
Account Verification: Casina is required by law to perform Know Your Customer (KYC) checks. This process is typically triggered before the first withdrawal and involves submitting documents like a passport or driver’s license for identity, and a utility bill or bank statement for address proof. Verification can take up to 72 hours to complete.

Player Responsibilities

Players are responsible for maintaining the confidentiality of their account login credentials. Any activity conducted through an account will be considered valid. It is the player’s duty to ensure that their participation in the games is lawful in their jurisdiction. The Casina official website provides access to a suite of responsible gambling tools, including deposit limits and self-exclusion, which players are encouraged to use to manage their activity.

Financial Transactions and Policies

All financial transactions are processed through secure payment gateways. The minimum deposit is AU$20 for most methods, though this may vary. Before a withdrawal can be requested, any deposited funds must be wagered at least once (1x turnover). The minimum withdrawal amount is AU$40. While withdrawal requests are processed promptly, approval may take up to 72 hours, depending on account status and verification checks.

Bonus Terms and Conditions

All bonuses, including the welcome package and ongoing promotions, are subject to specific rules. Unless otherwise stated, welcome bonuses carry a wagering requirement of 35x the combined deposit and bonus amount. Winnings from free spins must be wagered 40x. While a bonus is active, the maximum permitted bet is AU$8. Bonuses are typically valid for 7 days from activation. Not all games contribute equally to wagering requirements; for instance, pokies usually contribute 100%, while table games contribute less.

Prohibited Activities and Account Closure

Engaging in fraudulent or prohibited activities will result in immediate account suspension and potential forfeiture of funds. Such activities include, but are not limited to, creating more than one account, using stolen payment methods, engaging in collusion with other players, or exploiting any software bug or vulnerability. Casina actively monitors for suspicious activity to maintain a fair gaming environment.

Dispute Resolution

If any concerns or disputes arise, players are encouraged to contact the customer support team as the first point of contact. The team is available via Live Chat and email. For detailed information on how to get in touch or escalate an issue, please see our Casina contact us page. The platform is committed to resolving all queries in a fair and timely manner.