Privacy Policy

This Privacy Policy outlines how Casina collects, uses, and protects the information gathered from players. Our commitment is to safeguard the privacy of everyone who uses the Casina online casino platform. This document explains the types of data we collect, why we need it, and how it is managed to ensure a secure gaming environment. Understanding these terms is crucial for all users, and it works in conjunction with our policy on Casina responsible gambling.

Information We Collect

To provide and maintain our services, we gather specific types of information. This includes personal details provided during registration, such as a name, email address, and contact number. For compliance with Know Your Customer (KYC) regulations, we collect verification documents, which may include a Passport, Driver’s License, a recent Utility Bill, or a Bank Statement. Technical data, such as IP address, device type, and browser information, is also collected automatically to improve site functionality and security.

How We Use Information

The data collected is essential for several core functions. It is used to create and manage player accounts, process deposits and withdrawals securely, and verify identity to meet legal obligations. Information also helps us enhance the services we provide, tailor the gaming experience, and communicate important account updates or relevant promotional offers. Furthermore, data is analysed to prevent fraudulent activity and maintain the integrity of our platform.

Data Security

Protecting player information is a fundamental priority. Casina employs industry-standard security protocols, including robust SSL encryption, to safeguard all data transmitted between a player’s device and our servers. Access to sensitive personal information is strictly limited to authorised personnel, and we have implemented comprehensive security measures to prevent unauthorised access, modification, or disclosure.

Data Sharing and Disclosure

Casina does not sell personal data to third-party organisations. However, information may be shared with trusted partners solely to facilitate our services. These partners include:

1. Payment processors to manage transactions securely.
2. Regulatory and legal authorities when required by law.
3. Specialised service providers for identity verification and fraud prevention.
4. Game providers to ensure fair and transparent game operation.

Cookies and Tracking Technologies

Our platform uses cookies to deliver a better user experience. Cookies are small data files stored on a device that help us remember player preferences, streamline the login process, and analyse website traffic to make improvements. Players can control their cookie preferences through their web browser settings, though disabling certain cookies may impact site performance and functionality.

Player Rights Regarding Data

Players retain specific rights over their personal information. These rights include the ability to access the data we hold, request corrections to any inaccurate details, and ask for the deletion of personal information, subject to our legal and regulatory data retention obligations. To exercise these rights, players can reach out to our customer support team.

Updates to This Policy

This Privacy Policy may be revised from time to time to reflect changes in our operational practices or legal requirements. We will inform players of any material changes via email or by posting a notice on the platform. Continued use of our services following any updates signifies acceptance of the revised policy.

Contact Information

For any questions or concerns about this policy or the way we handle personal data, please contact our support team by emailing support@casina.com. We are committed to addressing all privacy-related enquiries in a timely manner.